Frequently Asked Questions, FAQs

Answer: Caryle products are uniquely designed with a dual-impact model. Every purchase directly supports two critical outcomes: first, we provide subsidized products to underserved girls and women in Kenya, addressing period poverty and improving educational outcomes; second, we create sustainable livelihoods for artisans and women entrepreneurs through fair wages and skill development. Additionally, our products are manufactured from upcycled textile waste, creating a true circular economy solution that diverts waste from landfills. Our commitment to dignity, sustainability, and transparency sets us apart from other brands.

Answer: Yes, all Caryle products are made from upcycled or sustainably sourced materials. DignifyHer™ and EcoCare™ products are crafted from carefully selected and sanitized upcycled textile waste. EcoReFab™ products are created entirely from textile waste transformation. We are committed to zero-waste manufacturing and circular economy principles across our entire product line.

Answer: Our Buy-to-Impact model ensures that every purchase creates measurable social and environmental change. When you buy a DignifyHer™ or EcoCare™ product, we provide a subsidized kit to an underserved girl or woman in Kenya. When you purchase EcoReFab™ products, your purchase supports artisan livelihoods while also contributing to our menstrual health programs. Additionally, every product purchase prevents textile waste from entering landfills, reducing environmental impact. You receive a unique impact code with each purchase that allows you to track the specific impact your purchase created.

Answer: All Caryle products are manufactured in Kisumu, Kenya, by our team of skilled artisans and production staff. We maintain full control over our production process to ensure quality, safety, and fair labor practices. Our facilities combine traditional craftsmanship with modern production techniques, creating products that are both high-quality and ethically produced.

Answer: Yes, all Caryle products undergo rigorous quality assurance testing. DignifyHer™ and EcoCare™ products meet international hygiene and safety standards. All materials are sanitized and tested for harmful substances. EcoReFab™ products are inspected for durability, finish quality, and safety. We comply with Kenyan and international product safety regulations. Certificates of quality and safety are available upon request.

Answer: Caryle’s environmental impact is significant and measurable. To date, we have diverted hundreds of kilograms of textile waste from landfills through our upcycling initiatives. Each reusable product prevents years of disposable product waste. Our circular economy model reduces water consumption, chemical pollution, and carbon emissions compared to conventional manufacturing. We are committed to carbon neutrality and are actively implementing renewable energy solutions in our production facilities.

Answer: Each Caryle product comes with a unique impact code. Visit our website, enter your code, and you’ll see real-time information about the specific impact your purchase created, including the number of girls reached, textile waste diverted, and artisans supported. We believe in transparency and want you to see exactly how your purchase is making a difference.

Answer: Yes! We offer significant bulk purchase discounts for organizations, schools, NGOs, and businesses. Our bulk purchase program is designed for institutions wanting to provide products to their communities or employees. Please visit our “Bulk Purchase” page or contact our bulk sales team at [email protected] for customized quotes and pricing.

Answer: We stand behind the quality of our products. If you receive a defective product, we offer a full refund or replacement within 30 days of purchase. Products must be unused and in original packaging. Please contact our customer support team with photos of the defect and your order number. We also offer a 14-day satisfaction guarantee on all products. If you’re not satisfied for any reason, we’ll process a full refund.

Answer: We’re here to help! You can reach our customer support team through multiple channels: Email: [email protected], Phone/ WhatsApp: +254 703 934 771, Contact Form: Available on our Contact Us page. Our support team typically responds within 24 hours during business days (Monday-Friday, 9 AM – 5 PM EAT).

Answer: DignifyHer™ reusable sanitary pads are designed to last up to 24 months (2 years) with proper care and maintenance. Each pad can withstand hundreds of wash cycles. The lifespan depends on frequency of use and care practices. Most users find that their pads remain in excellent condition for 2-3 years of regular use.

Answer: A standard DignifyHer™ Reusable Sanitary Pad Kit contains 5 reusable pads for light flow, 7 reusable pads for regular flow, and 10 reusable pads for heavy flow. This quantity is designed to provide complete menstrual protection for a full cycle, allowing for washing and drying time. Most users find this quantity sufficient for their needs, though additional pads can be purchased separately.

Answer: Caring for your DignifyHer™ pads is simple and straightforward. After use, rinse the pad with cold water to remove menstrual fluid. Soak in cool water for 30 minutes if desired. Wash with mild soap and cool water, either by hand or in a washing machine on a gentle cycle. Avoid bleach and fabric softeners. Air dry completely in sunlight when possible (sunlight acts as a natural disinfectant). Store in a clean, dry place. For detailed care instructions, see the guide included with your kit or visit our How-To section on our website.

Answer: Absolutely. DignifyHer™ pads are made from carefully selected and thoroughly sanitized upcycled textiles. All materials undergo rigorous hygiene testing and meet international safety standards. The pads are highly absorbent and designed to prevent leakage. Many users report that reusable pads are more hygienic than disposable alternatives because they don’t contain synthetic chemicals or bleach. If you have sensitive skin, we recommend testing with a small area first and consulting with a healthcare provider if you have specific concerns.

Answer: Yes, DignifyHer™ pads are designed to accommodate various flow levels. Our pads are highly absorbent and feature a leak-proof design. For heavier flows, you may want to change pads more frequently. Some users with heavy flows find that combining reusable pads with other menstrual products (like cups or tampons) works best for their needs. We recommend experimenting to find what works best for your body.

Answer: The savings are substantial. A woman using disposable pads spends approximately KSh 1,200 per year on menstrual products over a lifetime. A DignifyHer™ kit costs KSh 550/- and lasts up to 2 years, resulting in annual savings of approximately KSh 650. Over a lifetime, a woman can save thousands of shillings by switching to reusable pads. Beyond personal savings, you’re also reducing environmental impact and supporting girls in underserved communities.

Answer: Yes, DignifyHer™ pads are specifically designed for adolescent girls and women of all ages. They are comfortable, easy to use, and designed with dignity in mind. Many schools and organizations use DignifyHer™ kits as part of menstrual health programs for girls. If you’re purchasing for a young girl, we recommend discussing proper use and care with her and ensuring she feels comfortable with the product.

Answer: Yes, DignifyHer™ pads are designed with high absorbency suitable for overnight protection. Many users report excellent overnight performance with no leakage. For extra security during sleep, you may choose to use an additional liner or change pads before bed. If you experience leakage, try using a larger pad or additional liners.

Answer: Yes, many users combine DignifyHer™ pads with other menstrual products like menstrual cups or tampons, depending on their preference and flow. Some users use pads as backup protection with cups. There’s no issue with using multiple products together; choose what works best for your comfort and flow needs.

Answer: While allergic reactions are rare, they are possible. Even though DignifyHer™ pads are made from upcycled textiles, the inner layer & absorbent are made from brand new materials and all have been thoroughly sanitized. If you experience any irritation or allergic reaction, discontinue use immediately and consult a healthcare provider. We offer a full refund if you have an allergic reaction. If you have known textile allergies, we recommend testing a small area first or consulting with your healthcare provider before use.

Answer: EcoCare™ washable diapers are designed to last 2-3 years with proper care and maintenance. Each diaper can withstand hundreds of wash cycles. The lifespan depends on frequency of use, washing practices, and storage. Most parents find that their diapers remain in excellent condition for 2-3 years of regular use, and many continue using them for additional children.

Answer: A standard EcoCare™ kit contains 3 diapers and 2 liners. This quantity is designed to provide a full day’s coverage, allowing for washing and drying time. Most parents find this quantity sufficient for daily use, though additional diapers can be purchased separately. The exact number needed depends on your baby’s age, frequency of diaper changes, and your washing schedule.

Answer: Caring for EcoCare™ diapers is straightforward. After use, rinse the diaper with cool water to remove waste. Soak in cool water for 30 minutes if desired. Wash with mild detergent in a washing machine on a gentle cycle with warm water. Avoid bleach, fabric softeners, and diaper creams with oils. Air dry completely in sunlight when possible. Never use a dryer, as high heat can damage the waterproof layer. For detailed care instructions, see the guide included with your kit.

Answer: Yes, EcoCare™ diapers are designed with baby safety and comfort in mind. They are made from soft, breathable, upcycled textiles that have been thoroughly sanitized and tested for safety. Many parents report that their babies have fewer rashes with cloth diapers compared to disposables because cloth allows better air circulation and doesn’t contain synthetic chemicals. If your baby has sensitive skin, ensure diapers are thoroughly rinsed during washing and air dried completely before use.

Answer: EcoCare™ diapers are suitable for babies from newborn age onwards. However, newborns have frequent diaper changes (8-12 per day), so you may want to have a larger quantity on hand or supplement with disposables during the newborn phase. Many parents transition to cloth diapers after the newborn phase (around 3-4 months) when diaper changes become less frequent. We offer size guidance to help you choose the right fit for your baby’s age and weight.

Answer: The savings are significant. A baby in disposable diapers costs approximately KSh 21,600 per year. An EcoCare™ kit costs KSh 1,000 and lasts 2-3 years, resulting in annual savings of approximately KSh 20,600 per child. If you have multiple children, the savings multiply. Over the diaper-wearing years (typically 2-3 years), families can save thousands of shillings by switching to washable diapers.

Answer: Yes, EcoCare™ diapers work well with waterproof diaper covers. Many parents use covers to extend the life of the diapers and prevent leakage. Covers should be washed less frequently than diapers (typically every 2-3 days) unless soiled. We recommend using natural, breathable covers to maintain the benefits of cloth diapering.

Answer: EcoCare™ diapers can be used during diarrhea, though you may need to change them more frequently. Ensure thorough rinsing and washing after each change. For babies with skin sensitivity or diaper rash, cloth diapers often help because they allow better air circulation and don’t contain irritating chemicals. Ensure diapers are completely dry before use and consider using a breathable cover. If rash persists, consult a pediatrician.

Answer: Most diaper creams are not recommended with cloth diapers because they can create a waterproof barrier that prevents proper washing and drying. However, there are cloth-diaper-safe creams available that won’t damage the diapers. If you need to use a cream, look for ones specifically labeled as cloth-diaper-safe, or consider using a disposable liner to protect the diaper. Always check product instructions before use.

Answer: Yes, EcoCare™ diapers can be used in daycare settings and while traveling. For daycare, discuss with your provider to ensure they’re willing to wash and store cloth diapers. For travel, pack a wet bag to store soiled diapers until you can wash them. Many parents use cloth diapers as their primary option and supplement with disposables during travel or in situations where washing isn’t convenient.

Answer: Yes, EcoReFab™ products are designed for durability and longevity. Each item is crafted with quality stitching, reinforced seams, and carefully selected materials. Bags and accessories typically last several years with normal use. The durability depends on usage frequency and care. Most customers report that their EcoReFab™ products remain in excellent condition for years, making them a worthwhile investment.

Answer: Care instructions vary by product type. For bags and accessories: Spot clean with a damp cloth and mild soap for minor stains. Air dry completely. Avoid excessive moisture and direct sunlight for extended periods. For wearables (scarves, beanies): Hand wash with mild detergent in cool water. Gently squeeze out water without wringing. Air dry flat or hanging. For home décor items (pillows, cushions, mats): Spot clean as needed. Vacuum gently to remove dust. Avoid machine washing unless product label indicates it’s safe. Detailed care instructions are included with each product.

Answer: Absolutely! EcoReFab™ products make excellent, meaningful gifts. Each product comes with information about Caryle’s mission and the impact of the purchase, making it a gift that gives twice, once to the recipient and once to the girls and communities we serve. We offer gift wrapping and personalized message cards for an additional fee. Many customers purchase EcoReFab™ products specifically for corporate gifts, wedding favors, and special occasions.

Answer: We offer limited customization options for some EcoReFab™ products, particularly for bulk orders. Options may include adding initials, names, or logos to certain items. For customization inquiries, please contact our sales team at [email protected] or submit a bulk purchase request. Customization is typically available for orders of 50+ items.

Answer: Yes, EcoReFab™ products are designed for year-round use. Our collection includes items suitable for different seasons: lightweight scarves and wearables for warm weather, beanies and throw pillows for cooler months, and versatile bags and accessories that work in any season. The upcycled materials provide natural temperature regulation, making them comfortable in various climates.

Answer: Each product listing includes detailed dimensions and capacity information. For bags, we specify length, width, and depth in centimeters, as well as approximate capacity in liters. For wearables, we provide size ranges (S, M, L, XL) with corresponding measurements. Product photos show items in use for scale reference. If you have questions about sizing, our customer support team is happy to help.

Answer: Most EcoReFab™ products are water-resistant but not fully waterproof. Bags and accessories can handle light rain and moisture, but they are not designed for extended water exposure or submersion. For items that need to be waterproof, we recommend using an additional waterproof liner or cover. Home décor items like pillows and mats should be kept dry. If you need fully waterproof products, please contact our team for recommendations.

Answer: Yes, most EcoReFab™ bags and accessories can be gently hand washed. Use cool water with mild soap, gently scrub with a soft brush, and air dry completely. Avoid machine washing, bleach, and harsh chemicals. For items with special finishes or embellishments, spot cleaning is recommended. Always check the care label included with your product for specific instructions.

Answer: Yes, many EcoReFab™ products are designed with professional aesthetics in mind. Our laptop sleeves, professional tote bags, and structured accessories are perfect for office and formal settings. The artisan craftsmanship and quality finishes make them suitable for professional environments while maintaining our commitment to sustainability. Many professionals choose EcoReFab™ products to align their work accessories with their values.

Answer: Every EcoReFab™ product comes with a unique authenticity label that includes information about the artisan who created it, the materials used, and the impact of your purchase. You can verify authenticity by visiting our website and entering your product’s unique code. This transparency ensures you know exactly where your product came from and how it’s making an impact. All EcoReFab™ products are handcrafted in Kisumu, Kenya, by our team of skilled artisans.

Answer: We offer several shipping options to meet your needs: Standard Delivery (5-7 business days, KSh 300, Express Delivery (2-3 business days, KSh 550, and Same-Day Delivery (available in Kisumu, KSh 250). Free shipping is available on orders over KSh 50,000. International shipping is available to select countries; please contact our team for rates and timelines.

Answer: Yes, we ship to select countries. International shipping costs and timelines vary by destination. For international orders, please visit our shipping information page or contact our team at [email protected]. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Answer: Once your order ships, you’ll receive an email with a tracking number and link. You can use this number to track your package in real-time on our website or the courier’s website. Most orders arrive within the estimated timeframe. If your order is delayed, please contact our support team.

Answer: We offer a 14-day satisfaction guarantee on all products. If you’re not satisfied for any reason, you can return the product in original condition for a full refund. We also offer a 30-day guarantee on defective products. To initiate a return, contact our support team with your order number and reason for return. Return shipping is free for defective items; for satisfaction returns, return shipping is the customer’s responsibility.

Answer: We accept multiple payment methods for your convenience: M-Pesa (for Kenyan customers), PayStack, Visa and Mastercard credit/debit cards, Pesapal, Flutterwave, and Bank Transfer. All payments are processed securely using industry-standard encryption. For bulk orders, we can arrange custom payment terms.

Answer: Yes, absolutely. Our website uses SSL encryption to protect all payment information. We comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. We never store complete credit card information on our servers. Your payment is processed through secure, trusted payment gateways. If you have security concerns, please contact our team.

Answer: If your order hasn’t shipped yet, we can cancel or modify it. Please contact our support team immediately with your order number. Once an order has shipped, it cannot be cancelled, but you can return it using our standard return process. For urgent cancellations, call us directly at +254 703 934 771.

Answer: Yes, we offer digital and physical gift cards in various denominations. Gift cards can be purchased on our website and are valid for one year from the purchase date. They can be used for any Caryle products and services. Gift cards make excellent gifts for friends and family who value sustainability and social impact.

Answer: Discount codes can be entered at checkout in the “Promo Code” field. The discount will be automatically applied to your order total. If a code isn’t working, ensure it hasn’t expired and that you meet any eligibility requirements.

For questions about specific promotions, contact our support team.

Answer: Yes, we offer special discounts for students and nonprofit organizations. Students can receive a 15% discount with valid student ID verification. Nonprofits and NGOs can receive bulk discounts and special pricing. Please contact our team at [email protected] to discuss your organization’s needs and available discounts.

Answer: A significant portion of every purchase directly supports our menstrual health programs. Specifically, 75% of profits from product sales go directly to providing subsidized kits to underserved girls. Additionally, all products are manufactured by fairly paid artisans and workers. We maintain full transparency about our finances and impact. Detailed breakdowns are available in our annual impact report.

Answer: Every Caryle product comes with a unique impact code. Enter this code on our website to see real-time data about the specific impact your purchase created, including the number of girls reached, textile waste diverted, and artisans supported. We believe in radical transparency and want you to see exactly how your purchase is making a difference.

Answer: Yes, we welcome donations of any size. Donations can be made through our website’s “Support a Girl” section. We offer tiered giving levels with corresponding recognition and impact reporting. All donations are tax-deductible. For large donations or corporate giving, please contact our partnerships team at [email protected].

Answer: There are many ways to support Caryle’s mission: Volunteer your time and skills, Fundraise for our programs, Offer professional services (tech, consulting, training), Become a brand ambassador, Advocate for policy change around menstrual health and environmental sustainability, Partner with us organizationally, Participate in our training programs. Visit our “Join Us” page to explore all opportunities.

Answer: Yes, we actively partner with NGOs, government agencies, educational institutions, and corporate entities to amplify our impact. We collaborate on program implementation, research, advocacy, and community outreach. If your organization is interested in partnering with Caryle, please contact our partnerships team at [email protected].